Unable to configure gmail account with thunderbird version 38.2.0
I have just installed thunderbird version 38.2.0; but I am unable to confirm my gmail account. I am getting the following error on Mail Account Setup page. Configuration Could not be verified - is the username or password wrong?
Configuration: IMAP - imap.gmail.com - 993 - SSL/TLS - OAuth2 (also tried changing OAuth2 to Normal password) SMTP - smtp.gmail.com - 465 - SSL/TLS - OAuth2 (also tried changing 465 to 587; OAuth2 to Normal password)
I verified that: - IMAP is enabled on gmail - Verified that I password I am entering is correct. - Two step verification is disabled on my gmail account
Please help me resolve this issue.
Modifié le par hsudesh
Toutes les réponses (4)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Here is the troubleshooting info:
Application Basics
Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
Crash Reports
Extensions
Lightning, 4.0.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.2.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: c0ba2470-b91d-4490-9d34-bd274263fc1
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1439879081
places.history.expiration.transient_current_max_pages: 67809
plugin.importedState: true
Graphics
Adapter Description: RDPDD Chained DD
Vendor ID: 0x0000
Device ID: 0x0000
Adapter RAM: Unknown
Adapter Drivers: RDPDD
Adapter Description (GPU #2): Intel(R) Graphics Media Accelerator HD
Vendor ID (GPU #2): 0x8086
Device ID (GPU #2): 0x0042
Adapter RAM (GPU #2): Unknown
Adapter Drivers (GPU #2): igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version (GPU #2): 8.15.10.1968
Driver Date (GPU #2): 10-8-2009
Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled: false (6.1.7600.16699)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
The server settings you posted above look good. With OAuth2 authentication 2-step verification is not needed. So I don't know what's wrong. May be a typo? You do also have Lightning installed. Do you have a Google Calendar by any chance? Does Gmail authentication work for that?
It can't be a typo. I tried several times without any luck.
I don't have Google Calender.
How can I troubleshoot this further?