Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Not Responding after updating to Windows 10, when moving an email from Inbox to a folder. (not solved by safe mode)

  • 11 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par jbacinti

more options

Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0.

Thanks,

jbacinti

Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0. Thanks, jbacinti

Modifié le par Wayne Mery

Solution choisie

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (11)

more options

What is your anti-virus software?

more options

I use Webroot and Spybot S & D. I used them before with XP and Wiindows 7 with no issues.

more options

Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

more options

Did this before and the issue doesn't go away. My thought is that it is an issue with T-Bird and something new in Windows 10. Have you received questions about this from others?

more options

Then the cause may be a Thunderbird add-on - eliminate them by disabling one at a time in Tools (Alt-T) | Add-ons | Extensions and restarting.

more options

Only have one add-on and disabling it did not fix the issue.

more options

Solution choisie

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

more options

Problem fixed.

more options

jbacinti said

Problem fixed.

OK. But the question is - what specific step/change solved it?

more options

Can you share with us what fixed it?

more options

Frankly I am not exactly sure but my first guess is an update last month to Windows 10. By the time I got your latest suggestion about deleting T-Bird, the problem was solved.