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Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 14 vues
  • Dernière réponse par FredMcD

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Firefox crashes upon start-up, even after clean installation, even when trying to launch in safe mode. Crash ID: bp-69e4eb76-cc0d-4ed6-9977-a942f2151210 Crash ID: bp-c97ad4a2-eb2f-4729-9a94-965312151210

Firefox crashes upon start-up, even after clean installation, even when trying to launch in safe mode. Crash ID: bp-69e4eb76-cc0d-4ed6-9977-a942f2151210 Crash ID: bp-c97ad4a2-eb2f-4729-9a94-965312151210

Solution choisie

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

icudt55.dll = International Components for Unicode

NSCFA.DLL = Samsung

nsccor03.dll = Samsung

procmon.dll = Samsung

Anywall3.dll = Samsung

icatcdll.dll = ESCORT = Samsung


Disable Samsung and Websense programs.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Toutes les réponses (2)

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¡Hola!

This seems to be caused by "WebSense Content filtering" per https://bugzilla.mozilla.org/show_bug.cgi?id=682912

Can you please try uninstalling it or disabling it and see if the crashes go away?

Let us know how it goes.

¡Gracias!

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Solution choisie

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

icudt55.dll = International Components for Unicode

NSCFA.DLL = Samsung

nsccor03.dll = Samsung

procmon.dll = Samsung

Anywall3.dll = Samsung

icatcdll.dll = ESCORT = Samsung


Disable Samsung and Websense programs.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: