Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par FredMcD

nancysur
nancysur
more options

This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox.

I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference.

Any ideas?

Thanks

This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox. I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference. Any ideas? Thanks

Toutes les réponses (1)

FredMcD
FredMcD
more options

Please describe in detail what YouTube had you do.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.