Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Browser stuck on "Connecting"

  • 1 réponse
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par cor-el

dstrom21
dstrom21
more options

This is an odd one. I have internet, Safari & Chrome are working fine. Firefox works fine then what I've noticed is whenever I view a 360° video on Facebook, Firefox then stops connecting to websites. I've been able to recreate this exact thing for the past 2 days. Firefox working, browse as normal --> View a 360° video on Facebook --> Firefox no longer works. I have to quit Firefox then relaunch to resume browsing. "Connecting" will sit there for hours rendering Firefox 'dead'. This does not happen in Chrome & 360° videos on Facebook do not work in Safari so I can't recreate it there.

Firefox 44.0.2 Mac 10.11.3 All of my add-ons are up-to-date.

I've attached a screenshot of a 360° video example that I click on to watch. Taken from this page: https://www.facebook.com/search/top/?q=ricoh%20theta%20users%20on%20facebook

This is an odd one. I have internet, Safari & Chrome are working fine. Firefox works fine then what I've noticed is whenever I view a 360° video on Facebook, Firefox then stops connecting to websites. I've been able to recreate this exact thing for the past 2 days. Firefox working, browse as normal --> View a 360° video on Facebook --> Firefox no longer works. I have to quit Firefox then relaunch to resume browsing. "Connecting" will sit there for hours rendering Firefox 'dead'. This does not happen in Chrome & 360° videos on Facebook do not work in Safari so I can't recreate it there. Firefox 44.0.2 Mac 10.11.3 All of my add-ons are up-to-date. I've attached a screenshot of a 360° video example that I click on to watch. Taken from this page: https://www.facebook.com/search/top/?q=ricoh%20theta%20users%20on%20facebook
Captures d’écran jointes

Toutes les réponses (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Try to disable IPv6 (check for other possible causes as well).