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I am not able to open downloads directly from the drop down list, how to I fix this?

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par cor-el

cgonz
cgonz
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When I click on the download arrow to open the download directly by clicking on the title it does no work. I have to click the magnify glass that says open in finder. It use to work but for the past few months it doesn't.

When I click on the download arrow to open the download directly by clicking on the title it does no work. I have to click the magnify glass that says open in finder. It use to work but for the past few months it doesn't.

Toutes les réponses (2)

guigs
guigs
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I see the same. When I click the title then Firefox tries to use the default application to open the file in that application. If there is no application set to handle the file then probably nothing happens.

Note that each item in that list also has a right-click context menu with more choices.