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I have two computers, and I can't get one of them to accept a new password even though it did one time.

  • 3 réponses
  • 1 a ce problème
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  • Dernière réponse par cor-el

Lynah
Lynah
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Does it matter if the two computers have different IPs ?Is there a way to get a PERSON at Firefox to help? The help number I found on the internet does not work.

Does it matter if the two computers have different IPs ?Is there a way to get a PERSON at Firefox to help? The help number I found on the internet does not work.

Toutes les réponses (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Make sure that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

Note that Mozilla doesn't have support for Firefox by phone and you may put yourself at risk if you dial a number found on internet.

Lynah
Lynah Auteur de la question
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I had these selected as you recommended. I 'did not have' always use private browsing mode selected. Thanks for the info about the phone.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"