Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I cannot log into my account

  • 1 réponse
  • 2 ont ce problème
  • 2 vues
  • Dernière réponse par philipp

more options

I get "unexpected error" every time I try to log into my account.

Also, password and user name reset emails never arrive.

I have the feeling there is something really wrong with my account.

I get "unexpected error" every time I try to log into my account. Also, password and user name reset emails never arrive. I have the feeling there is something really wrong with my account.

Toutes les réponses (1)

more options

hi, yes there is currently a general ongoing service outage affecting logins with firefox accounts. mozilla engineers are aware of it and working to resolve it. please try it again a little bit later & sorry for the inconvenience!