We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

How do I restore the settings I had for Pandora Radio before a upgraded Mozilla?

more options

Pandora recognized me when I opened the site and no longer does. I don't remember my Pandora password and the email associated with my Pandora free account no longer exists (so they can't send me my password.) I'd hate to lose the dozens of identified artists that exist in my Pandora rotation. Help!

Pandora recognized me when I opened the site and no longer does. I don't remember my Pandora password and the email associated with my Pandora free account no longer exists (so they can't send me my password.) I'd hate to lose the dozens of identified artists that exist in my Pandora rotation. Help!

Solution choisie

Most likely Pandora was remembering you by a cookie Firefox was sending when you visited the site. An update shouldn't normally clear any cookies.

Did your Firefox perform a Refresh? The tell-tale sign is a new folder on your Windows desktop named Old Firefox Data. Inside would be a folder with a semi-random-name with file modified dates around the time of your update. Do you see anything like that?

If you have that folder with a file named cookies.sqlite inside, that may have the missing Pandora cookie. Please make a backup of that file in a safe place and we can suggest next steps for tapping into it.

Lire cette réponse dans son contexte 👍 3

Toutes les réponses (2)

more options

Hi

This does not sound like an issue with Firefox, but more of an issue with the web service you are using. I would recommend contacting them to seek a solution to this issue.

more options

Solution choisie

Most likely Pandora was remembering you by a cookie Firefox was sending when you visited the site. An update shouldn't normally clear any cookies.

Did your Firefox perform a Refresh? The tell-tale sign is a new folder on your Windows desktop named Old Firefox Data. Inside would be a folder with a semi-random-name with file modified dates around the time of your update. Do you see anything like that?

If you have that folder with a file named cookies.sqlite inside, that may have the missing Pandora cookie. Please make a backup of that file in a safe place and we can suggest next steps for tapping into it.