Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Find lost e-mails after re-installing my computer

  • 4 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par DubbelJoePie

DubbelJoePie
DubbelJoePie
more options

I had quite some computer problems lately. Because of that, I did a system recovery of a recovery point of 3 weeks ago. While doing that, my computer had some more issues and I had to reinstall my Windows system (Windows 10). After this exercise a lot op programs were gone, including Mozilla Thunderbird. I reinstalled Thunderbird, but I can't find my folder structure including my e-mails. Is there a way to get my e-mails back? Thanks in advance!

I had quite some computer problems lately. Because of that, I did a system recovery of a recovery point of 3 weeks ago. While doing that, my computer had some more issues and I had to reinstall my Windows system (Windows 10). After this exercise a lot op programs were gone, including Mozilla Thunderbird. I reinstalled Thunderbird, but I can't find my folder structure including my e-mails. Is there a way to get my e-mails back? Thanks in advance!

Solution choisie

Why not?

Simply didn't do it, didn't think of it...

It doesn't. It's the responsibility of the user.

Locate the old profile underneath "C:\Windows.old". This article has more information about the Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Then follow these instructions. https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-to-a-different-location </blockquote>

Done, and it is restored! You just made me extremely happy (my wife as well...).

Thanks a lot for your help!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

christ1
christ1
  • Top 25 Contributor
more options

Did you create a backup of your Thunderbird profile prior to re-installing Windows? Has a backup been created during the process? Is there a "C:\Windows.old" folder with personal data from a previously installed Windows version?

DubbelJoePie
DubbelJoePie Auteur de la question
more options

Christ1, thank you for your reply.

I didn't create a backup of my TB profile, at least not intentionally. I don't know if TB is doing this itself, but I didn't do this.

There is a Windows.old folder on the C drive. This indeed has the date of the re-installing procedure. Can I get my e-mails out of this folder? If yes, can you tell me how?

Thanks!

christ1
christ1
  • Top 25 Contributor
more options
I didn't create a backup of my TB profile

Why not?

I don't know if TB is doing this itself

It doesn't. It's the responsibility of the user.

There is a Windows.old folder on the C drive.

Locate the old profile underneath "C:\Windows.old". This article has more information about the Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Then follow these instructions. https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-to-a-different-location

DubbelJoePie
DubbelJoePie Auteur de la question
more options

Solution choisie

Why not?

Simply didn't do it, didn't think of it...

It doesn't. It's the responsibility of the user.

Locate the old profile underneath "C:\Windows.old". This article has more information about the Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Then follow these instructions. https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-to-a-different-location </blockquote>

Done, and it is restored! You just made me extremely happy (my wife as well...).

Thanks a lot for your help!