Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't setup outlook mail account due to allegedly invalid credentials.

  • 4 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Matt

more options

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

Toutes les réponses (4)

more options

Have you created an APP password for Thunderbird to use? I suggest you do.

more options

I have now and unfortunately it bears no fruits. Also it should be noted that I have been successful with adding gmail account, so it is likely an issue bound with outlook. Also, here is an image of the setup window: https://support.cdn.mozilla.net/media/uploads/images/2016-07-16-23-46-11-44a50f.png

more options

Well, never mind then.

more options

There is nothing in that window to offer any additional information.

What anti virus do you use? We find some of them very aggressive and they block the setup process for accounts. I did not mention this as I thought you had managed to set up one account already.