Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Getting Error Code 505 when trying to install - Can't Install

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par Kevin

vikkhanna
vikkhanna
more options

Trying to install Firefox on Samsung Devices. Tried 2 different devices and getting an Error 505. Other apps are installing fine so it does not appear to be a Google Play Store issue. I have cleared cache and data, tried wifi and data, restarted devices and even uninstalled Google Play Store updates. Please help...

Trying to install Firefox on Samsung Devices. Tried 2 different devices and getting an Error 505. Other apps are installing fine so it does not appear to be a Google Play Store issue. I have cleared cache and data, tried wifi and data, restarted devices and even uninstalled Google Play Store updates. Please help...
Captures d’écran jointes

Toutes les réponses (1)

Kevin
Kevin
  • Moderator
more options

The install process is the Google Play app. Mozilla can only provide basic suggestions for users with Play Store issues. Google provides troubleshooting steps at https://support.google.com/googleplay/troubleshooter/6241347

Google provides a US phone number for Play Store support https://support.google.com/googleplay/answer/6179357

If neither of those work then create a forum post on the Google Play support forum at https://productforums.google.com/forum/#!newtopic/play stating that you are getting a 505 error installing an app