Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Why does Firefox tell me to restart to apply update after each restart even after updating, refreshing and re-installing?

  • 5 réponses
  • 4 ont ce problème
  • 11 vues
  • Dernière réponse par FredMcD

more options

I'm running firefox 50.0.2 on OSX 10.11.6. Every time I open firefox, a pop up tells me to restart now or later to update to 50.0.2. Upon restart I get the same pop up. I have refreshed firefox, removed firefox and re-installed but I still get the same pop up message every time.

I'm running firefox 50.0.2 on OSX 10.11.6. Every time I open firefox, a pop up tells me to restart now or later to update to 50.0.2. Upon restart I get the same pop up. I have refreshed firefox, removed firefox and re-installed but I still get the same pop up message every time.

Toutes les réponses (5)

more options

How is it going. Firefox 50.1.0 is now out so have you successfully updated to that ?

more options

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

more options

I downloaded 50.1.0, refreshed my profile and I still get prompted to restart firefox to update to 50.0.2. About firefox shows I'm running 50.1.0. I'm going to try to clean off all instances of firefox and do another download.

more options

Check what version you are using by both these methods

  1. menu button -> help -> about firefox
  2. looking at the Troubleshooting Information Page. Key about:support in to the addressbar then press the enter key

When you try the first method what version does it show, and does it try to update.

With the second method what is shown?

I am posting from a phone and do not have bookmarks abailable, but yhe next steps will be to check yhe update history and reset that.

more options