Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I keep getting an error with this id tqYL3KQlkkCU24Ra, what does it mean?

  • 4 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par jonnyq87

jonnyq87
jonnyq87
more options

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question.

Thanks!

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question. Thanks!

Toutes les réponses (4)

Mukesh Pathak
Mukesh Pathak
more options

The Refresh Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB

jonnyq87
jonnyq87 Auteur de la question
more options

Apparently it's an issue with Microsoft Windows Family Features.

This is a screenshot of his screen when he opens up Firefox.

Can you help, or should I talk to Microsoft? He has Windows 10.

Thanks again!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That seems like something to discuss with the parents.

See also: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings

jonnyq87
jonnyq87 Auteur de la question
more options

There are no family members, we deleted all users of the Microsoft account except for him.

I'm looking into Microsoft solutions.

Thanks for everything so far. If you have any more suggestions please feel free to let me know!