Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Office 365 account/password not recognised when trying to set up account

  • 1 réponse
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par user1121639

TimTaylor
TimTaylor
more options

I am trying to set up an office 365 email account.

I am using the identical account name ad password that I successfully use to log in to the account via Web Mail

The account set up fails on the final verification stating that either the account name or password are not recognised or are incorrect.

The server settings etc are all found as they should be.

I am 100% certain that the account name and password are correct

The same account has successfully been added to Outlook and my BlackBerry using the identical details

I am trying to set up an office 365 email account. I am using the identical account name ad password that I successfully use to log in to the account via Web Mail The account set up fails on the final verification stating that either the account name or password are not recognised or are incorrect. The server settings etc are all found as they should be. I am 100% certain that the account name and password are correct The same account has successfully been added to Outlook and my BlackBerry using the identical details

Modifié le par TimTaylor

Toutes les réponses (1)

user1121639
user1121639
more options

You probably need to set up an App password.

Hotmail/Outlook Mail: Go to https://account.microsoft.com/ and log into your Hotmail/Microsoft Account. Go to "Security & privacy", then "More security settings" under "Account security". Go down to "Two-step verification" to set your App passwords.