Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Get rid of 'Welcome to Thunderbird' when searching and trying to open an older email message

  • 2 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par Richiholland

Richiholland
Richiholland
more options

Ok, this is getting beyond frustrating. When I do a search for say, a name of an older client or any other such search. Let's say I had a shipping address for 'John Doe' in the past week and I do a search for 'John Doe' it will show me all the emails with john doe in the search results.

When I click on one of the emails from the search results, it gives me a page with the 'Welcome to Thunderbird' advert on it. I can't see the actual email message.

This doesn't happen to all emails it seems. But it happens way too often. I can't see the original email, just the 'Welcome to Thunderbird' page when I try to read it.

Is there anyway to get rid of this so I can see the original email message again?

Ok, this is getting beyond frustrating. When I do a search for say, a name of an older client or any other such search. Let's say I had a shipping address for 'John Doe' in the past week and I do a search for 'John Doe' it will show me all the emails with john doe in the search results. When I click on one of the emails from the search results, it gives me a page with the 'Welcome to Thunderbird' advert on it. I can't see the actual email message. This doesn't happen to all emails it seems. But it happens way too often. I can't see the original email, just the 'Welcome to Thunderbird' page when I try to read it. Is there anyway to get rid of this so I can see the original email message again?

Solution choisie

1. It doesn't make a difference if I have one thunderbird window open or several - same result

2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.

Thank you so much for your help!

-Rich

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. Make certain you have only one Thunderbird window open

2. If you are using the search field, the one accessed with ctrl+K, then perhaps the global index file is hosed. Go to help | troubleshooting | Profile Folder | open folder - in that folder find global-messages-db.sqlite Shut down Thunderbird. Delete that file (it doesn't hold you mail, it's only an index). Restart Thunderbird.

If you still have a problem, visit tools | error console for relevant error messages

Please post your findings

Richiholland
Richiholland Auteur de la question
more options

Solution choisie

1. It doesn't make a difference if I have one thunderbird window open or several - same result

2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.

Thank you so much for your help!

-Rich