Cannot send email. SOLVED: My VPN (PIA) was blocking them.
I have used Thunderbird for about a year, but I can no longer send emails. Whenever I try, I get a "login to server failed" error message. I have not changed any outgoing settings. I can login to my email provider with my email address and password with no problem. I have tried the suggestions found in the forum help: Verify smtp settings, delete smtp password, run in safe mode, turned off my security software (Norton Security). Any help would be appreciated.
I have used Thunderbird for about a year, but I can no longer send emails. Whenever I try, I get a "login to server failed" error message. I have not changed any outgoing settings. I can login to my email provider with my email address and password with no problem. I have tried the suggestions found in the forum help: Verify smtp settings, delete smtp password, run in safe mode, turned off my security software (Norton Security). Any help would be appreciated.
Modifié le par Wayne Mery
Solution choisie
I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.
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What happens when you attempt to send a message?
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 45.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170124052806 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext
OUTGOING: , smtp-server.twcny.rr.com:587, plain, passwordCleartext, true
Crash Reports
Extensions
CompactHeader, 2.1.0, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.7.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.7.0
gfx.crash-guard.glcontext.deviceID: 0x1912
gfx.crash-guard.glcontext.driverVersion: 20.19.15.4474
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: ffeeecb9-2a5e-430b-9c51-2721382649c
mailnews.database.global.indexer.enabled: false
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1485792463
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_EPSON82C941_(XP-410_Series).print_bgcolor: false
print.printer_EPSON82C941_(XP-410_Series).print_bgimages: false
print.printer_EPSON82C941_(XP-410_Series).print_colorspace:
print.printer_EPSON82C941_(XP-410_Series).print_command:
print.printer_EPSON82C941_(XP-410_Series).print_downloadfonts: false
print.printer_EPSON82C941_(XP-410_Series).print_duplex: -437918235
print.printer_EPSON82C941_(XP-410_Series).print_edge_bottom: 0
print.printer_EPSON82C941_(XP-410_Series).print_edge_left: 0
print.printer_EPSON82C941_(XP-410_Series).print_edge_right: 0
print.printer_EPSON82C941_(XP-410_Series).print_edge_top: 0
print.printer_EPSON82C941_(XP-410_Series).print_evenpages: true
print.printer_EPSON82C941_(XP-410_Series).print_footercenter:
print.printer_EPSON82C941_(XP-410_Series).print_footerleft: &PT
print.printer_EPSON82C941_(XP-410_Series).print_footerright: &D
print.printer_EPSON82C941_(XP-410_Series).print_headercenter:
print.printer_EPSON82C941_(XP-410_Series).print_headerleft: &T
print.printer_EPSON82C941_(XP-410_Series).print_headerright: &U
print.printer_EPSON82C941_(XP-410_Series).print_in_color: true
print.printer_EPSON82C941_(XP-410_Series).print_margin_bottom: 0.5
print.printer_EPSON82C941_(XP-410_Series).print_margin_left: 0.5
print.printer_EPSON82C941_(XP-410_Series).print_margin_right: 0.5
print.printer_EPSON82C941_(XP-410_Series).print_margin_top: 0.5
print.printer_EPSON82C941_(XP-410_Series).print_oddpages: true
print.printer_EPSON82C941_(XP-410_Series).print_orientation: 0
print.printer_EPSON82C941_(XP-410_Series).print_page_delay: 50
print.printer_EPSON82C941_(XP-410_Series).print_paper_data: 1
print.printer_EPSON82C941_(XP-410_Series).print_paper_height: 11.00
print.printer_EPSON82C941_(XP-410_Series).print_paper_name:
print.printer_EPSON82C941_(XP-410_Series).print_paper_size_type: 0
print.printer_EPSON82C941_(XP-410_Series).print_paper_size_unit: 0
print.printer_EPSON82C941_(XP-410_Series).print_paper_width: 8.50
print.printer_EPSON82C941_(XP-410_Series).print_plex_name:
print.printer_EPSON82C941_(XP-410_Series).print_resolution: -437918235
print.printer_EPSON82C941_(XP-410_Series).print_resolution_name:
print.printer_EPSON82C941_(XP-410_Series).print_reversed: false
print.printer_EPSON82C941_(XP-410_Series).print_scaling: 1.00
print.printer_EPSON82C941_(XP-410_Series).print_shrink_to_fit: true
print.printer_EPSON82C941_(XP-410_Series).print_to_file: false
print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_bottom: 0
print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_left: 0
print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_right: 0
print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4474
Driver Date: 6-13-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
Again: What happens when you attempt to send a message?
SMTP port 587 usually requires some type of connection security. You have it set to None Try STARTTLS.
When I try to send an email, I get the message "Login to server smtp-server.twcny.rr.com failed" followed by the "Retry", "Enter new password", and "Cancel" buttons. "Retry" does not work. "Enter new password" with the correct password does not work. "Cancel" works.
Solution choisie
I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.