Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Youttube and other Videos not playing properly in Firefox 53.0.1 on Android 4.4 KitKat OS

  • 4 réponses
  • 15 ont ce problème
  • 1 vue
  • Dernière réponse par KenP1

KenP1
KenP1
more options

Since last few days, I am unable to play youtube (m.youtube.com) and other (cnbc) videos properly in FF. When I play Youtube videos in FF, 50% of the video viewing area is greyed out. The top part of the video is also greyed out. I can see 25% of the video in the middle area. The video is black and white and not in color. I don't know what changed within FF (extension/plugins) that I am unable to play videos properly. The audio seems to be ok.

I don't have this problem playing Youtube videos in Chrome or Samsung Galaxy S3's stock browser.

Anything with Adobe Flash or HTML5 that might have caused this?

Thank you.

Since last few days, I am unable to play youtube (m.youtube.com) and other (cnbc) videos properly in FF. When I play Youtube videos in FF, 50% of the video viewing area is greyed out. The top part of the video is also greyed out. I can see 25% of the video in the middle area. The video is black and white and not in color. I don't know what changed within FF (extension/plugins) that I am unable to play videos properly. The audio seems to be ok. I don't have this problem playing Youtube videos in Chrome or Samsung Galaxy S3's stock browser. Anything with Adobe Flash or HTML5 that might have caused this? Thank you.

Toutes les réponses (4)

Kevin
Kevin
  • Moderator
more options

This is a known issue with Firefox 53. We did not hear about this until after we released. The team is working on fixing the issue.

KenP1
KenP1 Auteur de la question
more options

I saw the issue two days prior to May 1 update of FF to 53.0.1.

I have another device with Android 7. And YouTube video works fine. So the problem is impacting Android 4.4 and possibly other older Android versions

Kevin
Kevin
  • Moderator
more options

Firefox 53 was released on 2017-04-19. This issue has only been seen in some Android 4.2 - 4.4 Samsung Galaxy devices.

KenP1
KenP1 Auteur de la question
more options

kbrosnan said

Firefox 53 was released on 2017-04-19. This issue has only been seen in some Android 4.2 - 4.4 Samsung Galaxy devices.

The issue is still there in 53.0.2. I hope this issue is fixed soon.