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How can I get Thunderbird to download my emails after migrating to a new computer?

  • 2 réponses
  • 2 ont ce problème
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  • Dernière réponse par kdclegg

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I have copied all the files under "profile" from my old computer, and the emails accounts all show up on my new computer, but it won't download any new emails.

I have copied all the files under "profile" from my old computer, and the emails accounts all show up on my new computer, but it won't download any new emails.

Solution choisie

Does it give an error message?

In order to help you, please post here your Thunderbird Troubleshooting Information.

At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information.

Click the "Copy text to clipboard" button.  Do not check the box "Include account names"  Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

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Solution choisie

Does it give an error message?

In order to help you, please post here your Thunderbird Troubleshooting Information.

At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information.

Click the "Copy text to clipboard" button.  Do not check the box "Include account names"  Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

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Thanks, Bruce. It turns out I had a Trojan horse that was messing things up.