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Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Finnboy

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Crash ID: bp-0bda20c1-f4ab-4798-9f9e-fb0821170724

Starts for a few seconds and then closes with an error. Same in safe mode. Refresh does not cure.

Crash ID: bp-0bda20c1-f4ab-4798-9f9e-fb0821170724 Starts for a few seconds and then closes with an error. Same in safe mode. Refresh does not cure.

Solution choisie

Hi,

I have had a look the crash reports (thank you for the iD's) and believe that this is to do with Windows 10 and Comodo software you have installed.

After the July 2017 Windows 10 update (KB4025342) users of Comodo security products may suffer from crashes shortly after they launch Firefox or other products. This is caused by an incompatibility of a component of Comodo's products hooking into the browser with the most recent Windows updates.

Affected users could try one of the following mitigations in order to fix the crashes:

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Solution choisie

Hi,

I have had a look the crash reports (thank you for the iD's) and believe that this is to do with Windows 10 and Comodo software you have installed.

After the July 2017 Windows 10 update (KB4025342) users of Comodo security products may suffer from crashes shortly after they launch Firefox or other products. This is caused by an incompatibility of a component of Comodo's products hooking into the browser with the most recent Windows updates.

Affected users could try one of the following mitigations in order to fix the crashes:

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Thank you!

All resolved now.