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I can't view my Health Report.

  • 6 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par KaHoCao

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I tried to look at my Health Report but nothing shows up. I already enabled Firefox Health Report in the "Options" menu.

I tried to look at my Health Report but nothing shows up. I already enabled Firefox Health Report in the "Options" menu.

Toutes les réponses (6)

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This what you did or is this it ? https://support.mozilla.org/en-US/kb/firefox-health-report-understand-your-browser-perf then this if need to if the above works : https://support.mozilla.org/en-US/kb/firefox-health-report-says-your-browser-is-slow

I would hope that you restarted Firefox after making the change.

Please let us know if this solved your issue or if need further assistance.

Modifié le par Shadow110

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Note that it can take some time to collect enough data for a Firefox Health Report to appear, so you may have to wait longer.

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No it's not any of the above. When I go to check my Health Report, the page it literally blank except for the words Raw Data Health Report. Other than that there is nothing on the page.

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Yes but I have Firefox since last year and has been using it ever since.

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Are there any files in the healthreport folder in the profile folder?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

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I deleted the preference file just now but it hasn't change anything. I still can't see anything on my Health Report.