A page appeared from private.bettersearchtools.com offering safe, private searching. Is this legitimate and supported by Mozilla?
Answers from Mozilla Support about similar previous pop-up pages suggest that this is a form of malware.
Link was http://private.bettersearchtools.com/wim/lp/lp23/index_70.php
Solution choisie
Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
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Solution choisie
Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195
Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Then reinstall the latest version.
Shockwave Director:
Shockwave Standalone Installer / Uninstaller{web link}
Shockwave Director Version 12.2.5.195
http://get.adobe.com/shockwave/