We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Keep crashing with no error report

  • 1 réponse
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par FredMcD

Chris.D
Chris.D
more options

When I am watching videos on youtube or other websites, it says Mozilla has crashed and gives the two choices to close and restore the tabs, but no crash report. I didn't have any issues till about a week ago, and ran the whole section of crashing issues trouble shooting and it is still crashing even in safe mode.

When I am watching videos on youtube or other websites, it says Mozilla has crashed and gives the two choices to close and restore the tabs, but no crash report. I didn't have any issues till about a week ago, and ran the whole section of crashing issues trouble shooting and it is still crashing even in safe mode.

Toutes les réponses (1)

FredMcD
FredMcD
more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.