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Why have my incoming e-mails stopped being downloaded onto my computer? How can I correct this ?

  • 3 réponses
  • 3 ont ce problème
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  • Dernière réponse par Arthurgoodman

Arthurgoodman
Arthurgoodman
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Yesterday, my e-mails stopped being downloaded onto my computer from my ISP's server. E-mails are still coming onto the server. I have been using Thunderbird for three years and never had this problem before. I use Virgin cable and use POP3 for incoming e-mails. My POP3 and SMPT settings are correct.

Virgin tech support couldn't solve the problem. They installed Opera e-mail for me and the downloading onto that works.

I want to keep using Thunderbird. Can someone tell me what has caused the problem and how to solve it ?

Thank you, Arthur Goodman

Yesterday, my e-mails stopped being downloaded onto my computer from my ISP's server. E-mails are still coming onto the server. I have been using Thunderbird for three years and never had this problem before. I use Virgin cable and use POP3 for incoming e-mails. My POP3 and SMPT settings are correct. Virgin tech support couldn't solve the problem. They installed Opera e-mail for me and the downloading onto that works. I want to keep using Thunderbird. Can someone tell me what has caused the problem and how to solve it ? Thank you, Arthur Goodman
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Solution choisie

There might be a corrupted message that should be deleted:

https://support.mozilla.org/en-US/questions/1158670

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Toutes les réponses (3)

Zenos
Zenos
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Do you have a firewall or similar security software?

Has it or Thunderbird updated since this problem appeared?

sfhowes
sfhowes
  • Top 10 Contributor
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Solution choisie

There might be a corrupted message that should be deleted:

https://support.mozilla.org/en-US/questions/1158670

Arthurgoodman
Arthurgoodman Auteur de la question
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Thank you both.

My anti-virus provider, AVG, did something wrong on its server. It corrected it and solved the poblem. Arthur