Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Tab (&complete) freeze when loading webRTC page

  • 3 réponses
  • 5 ont ce problème
  • 6 vues
  • Dernière réponse par Shadow110

Bornerdogge
Bornerdogge
more options

Hello,

When trying to load the page https://vidyowebrtc.web.cern.ch/ (webRTC), Firefox completely freezes when the tab is loading. Since it's a freeze and not a crash I have no crash reports... I've tried to clear the cache, or to start in safe mode, to no help.

Note that it is different from this question: https://support.mozilla.org/en-US/questions/1167290 since I don't experience a crash per se but a complete freeze.

I don't remember experiencing this before, probably before updating to 56.0...

Regards, B

Hello, When trying to load the page https://vidyowebrtc.web.cern.ch/ (webRTC), Firefox completely freezes when the tab is loading. Since it's a freeze and not a crash I have no crash reports... I've tried to clear the cache, or to start in safe mode, to no help. Note that it is different from this question: https://support.mozilla.org/en-US/questions/1167290 since I don't experience a crash per se but a complete freeze. I don't remember experiencing this before, probably before updating to 56.0... Regards, B

Solution choisie

Note : Firefox 57.0 is the current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Legacy Extensions will be disabled and or removed.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

Shadow110
Shadow110
more options

Uninstall and update to version 56.0.2 from here https://www.mozilla.org/firefox/all/ Full Version Installer

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

Bornerdogge
Bornerdogge Auteur de la question
more options

For some reason the issue went away before I even updated... Weird! Thanks anyway!

Shadow110
Shadow110
more options

Solution choisie

Note : Firefox 57.0 is the current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Legacy Extensions will be disabled and or removed.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem (yours). This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.