Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox is blocked and I cannot remember the master password, what to do

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Sam8

Sam8
Sam8
more options

I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

Solution choisie

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

Sam8
Sam8 Auteur de la question
more options

Solution choisie

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!