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Phishing

Alexnder46
Alexnder46
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Clicked on Zillow.com and a warning page, looking like a message from Apple, came up asking for my password and saying that my info is being stolen. Immediately closed Firefox. When I opened Firefox back up all the tabs open including the scam page which cannot be closed. Toolbar is missing so I can't clear the cache or history or change the preferences to not open previous tabs. Is my only option to delete Firefox and reinstall? Don't really want to lose bookmarks if possible.

Clicked on Zillow.com and a warning page, looking like a message from Apple, came up asking for my password and saying that my info is being stolen. Immediately closed Firefox. When I opened Firefox back up all the tabs open including the scam page which cannot be closed. Toolbar is missing so I can't clear the cache or history or change the preferences to not open previous tabs. Is my only option to delete Firefox and reinstall? Don't really want to lose bookmarks if possible.

Toutes les réponses (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Is this problem on Windows or Mac or Linux?

A lot of these warning dialogs keep reappearing if you cancel them. If you press the Esc key a few times and it comes back, look for a checkbox near the bottom left that says you do not want any more dialogs from this website, then click OK.

If that isn't applicable, you can hide all of your session history files from Firefox so that it can't restore the unwanted page at the next startup. Here's how:

Windows

Type or paste the following into the Windows Run dialog or the system search box, and press Enter to launch Windows Explorer into this folder: 

%APPDATA%\Mozilla\Firefox\Profiles

You should see at least one semi-randomly-named profile folder there. (If you see more than one, you'll want to figure out which one has the unwanted session history in it by checking each one.)

  • Double-click into the profile folder
  • Right-click the sessionstore-backups folder and rename it to OLDsessionstore-backups (later you can mine the files in this folder for any important tabs you want to restore)
  • Check for any files with these names and:
    • sessionstore.jsonlz4 - created by Firefox 56 when it shuts down normally - rename to OLDsessionstore.jsonlz4
    • sessionstore.js - created by Firefox 55 and earlier when it shuts down normally - rename to OLDsessionstore.js
    • sessionstore.bak - obsolete file from years ago - delete

When you start Firefox up again, it should just show the home page.

Success?

If you need to read the contents of any of those hidden files, you can use this tool on my websites to extract out a list of the tabs:

https://www.jeffersonscher.com/res/scrounger.html

Mac or Linux

Your Firefox profile folder would be accessible in a different way than on Windows. Please see these articles for information on how to locate it:

After that, continue with the second bullet point in the above process.