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after installing the new version, all my picures on news, facebook, youtube, twitter are allmessed up. how do i fix this

  • 2 réponses
  • 6 ont ce problème
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  • Dernière réponse par terrik

terrik
terrik
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the colors are green and purple and slide around and you can't even see the picture. i don't know anything about computers. i just want to turn it on and have it work.

the colors are green and purple and slide around and you can't even see the picture. i don't know anything about computers. i just want to turn it on and have it work.

Solution choisie

hi terrik, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

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philipp
philipp
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Solution choisie

hi terrik, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

terrik
terrik Auteur de la question
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i tried the driver thing, but must have done it wring, no big surprise. after a couple of false starts, tried the about:config thing and it seems to have worked, i tried fb, ysoutube, and no funky colors. thanks so much.