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(Partial) email disappearance from "sent" folder

  • 1 réponse
  • 1 a ce problème
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  • Dernière réponse par sfhowes

nm66b
nm66b
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My main account has a pop3 connection to an Outlook Web App. I have been using this connection with same settings for 2.5 years.

I save my sent email automatically in the "sent" folder. However, last week I noticed that all sent emails from 11/2016 onwards were gone. Only the older ones were still there.

I am not sure it is related but the messages disappeared soon after I a message saying that Thunderbird was not being able to save sent emails to the usual folder started appearing whenever I pressed the send button.

I have tried safe mode, repairing, deleting .msf file and rebuilding and nothing seems to works and bring the emails back.

Can anyone help? Thanks.

Cheers.

My main account has a pop3 connection to an Outlook Web App. I have been using this connection with same settings for 2.5 years. I save my sent email automatically in the "sent" folder. However, last week I noticed that all sent emails from 11/2016 onwards were gone. Only the older ones were still there. I am not sure it is related but the messages disappeared soon after I a message saying that Thunderbird was not being able to save sent emails to the usual folder started appearing whenever I pressed the send button. I have tried safe mode, repairing, deleting .msf file and rebuilding and nothing seems to works and bring the emails back. Can anyone help? Thanks. Cheers.

Toutes les réponses (1)

sfhowes
sfhowes
  • Top 10 Contributor
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I suggest you rebuild the Sent folder according to the 'Real fix' instructions here: http://kb.mozillazine.org/Compacting_folders#Real_fix

Essentially, you copy the current mail to another folder, delete the existing Sent mbox and msf files and have TB automatically create a new one. This won't recover the missing mail, but it may allow future sent messages to be stored.

As to why the Sent folder became unwriteable, do you have a security program scanning outgoing mail?