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I am unable to successfully install Firefox on my Win10 64bit desktop

  • 4 réponses
  • 2 ont ce problème
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  • Dernière réponse par Grahame

Grahame
Grahame
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I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.

I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.
Captures d’écran jointes

Solution choisie

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

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Toutes les réponses (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Solution choisie

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

Modifié le par TyDraniu

Grahame
Grahame Auteur de la question
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Hi TyDraniu, thank you for the link, however I receive an error message when attempting to download. See attached. I also have Google Chrome installed. Could that be causing the problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Grahame
Grahame Auteur de la question
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A big "Thank You" to those who replied to my query, I have now been able to load the latest version of Firefox. It would appear the problem was a conflict with antivirus software, which was also an out of date version. I would not have solved this problem without your support and patience, Cheers !!