Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox ESR in domain environment won't update

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par AdminUser

AdminUser
AdminUser
more options

Hello,

We are using Firefox ESR in a domain environment. We have a custom config file that gets pushed to all users which forces a specific homepage & makes sure that automatic updating of Firefox is enabled.

Unfortunately, Every time I try to update Firefox with a domain user account we will get the same error:

"Update could not be installed. Please make sure there are no other copies of Firefox running on your computer."

This is on all PC's, with all users (admin users too!)


Does anyone have any idea why this is happening?

Hello, We are using Firefox ESR in a domain environment. We have a custom config file that gets pushed to all users which forces a specific homepage & makes sure that automatic updating of Firefox is enabled. Unfortunately, Every time I try to update Firefox with a domain user account we will get the same error: "Update could not be installed. Please make sure there are no other copies of Firefox running on your computer." This is on all PC's, with all users (admin users too!) Does anyone have any idea why this is happening?

Toutes les réponses (2)

AdminUser
AdminUser Auteur de la question
more options

As an added note: We use Roaming Profiles and Redirected Folders in our Domain Environment.

We have no restrictive policies in place that would stop a user from accessing the C drive (where Firefox is installed) or installing software in general.

AdminUser
AdminUser Auteur de la question
more options

Here's an output from the last-update.txt fle found in the Appdata -> Mozilla -> Updates folder.

PATCH DIRECTORY C:\Users\User\AppData\Local\Mozilla\updates\308046B0AF4A39CB\updates\0 INSTALLATION DIRECTORY C:\Program Files\Mozilla Firefox WORKING DIRECTORY C:\Program Files\Mozilla Firefox NS_main: callback app file open attempt 1 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 2 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 3 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 4 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 5 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 6 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 7 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 8 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 9 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file open attempt 10 failed. File: C:\Program Files\Mozilla Firefox\firefox.exe. Last error: 32 NS_main: callback app file in use, continuing without exclusive access for executable file: C:\Program Files\Mozilla Firefox\firefox.exe UPDATE TYPE complete PREPARE REMOVEFILE xul.dll PREPARE REMOVEFILE voucher.bin PREPARE REMOVEFILE vcruntime140.dll PREPARE REMOVEFILE updater.ini