Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Re installed W10, cannot re create a/c no in no out, checked all settings

  • 1 réponse
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par Matt

richardCar
richardCar
more options

After re installing W10 and Thunderbird and profiles I cannot send or receive. All previous emails and contacts are there, but "Get message" is greyed out and cannot receive. Re installed again and keep entering settings and credentials but password etc not retained. Any help please

After re installing W10 and Thunderbird and profiles I cannot send or receive. All previous emails and contacts are there, but "Get message" is greyed out and cannot receive. Re installed again and keep entering settings and credentials but password etc not retained. Any help please

Toutes les réponses (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

get messages is usually greyed out because Thunderbird is in offline mode. Try clicking the dual monitors in the bottom left corner of the Thunderbird window.

BTW if you manage to add the same account to Thunderbird more than once with the same name you will make things considerably worse. So I hope your attempts to add the account again were failures.

IF it is not offline mode, then the following;

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.