Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can't access MZ any more : totally incomprehensible error notice

  • 2 réponses
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par cor-el

Haffy
Haffy
more options

It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

Toutes les réponses (2)

philipp
philipp
  • Moderator
more options

hi, download the full installer for the current firefox version for your system & language from https://www.mozilla.org/firefox/all/ then reboot your pc once and run the setup file you've just downloaded. hopefully firefox will open up again afterwards.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that an error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.