Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

After changing primary account, it is still required it to login - but doesn't work (so I cannot login at all)

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

I have used the Support Article to change my *primary* email of my firefox Sync account. I did that 2 months ago, successfully. This means I followed this link: https://accounts.firefox.com/settings?canChangeEmail=true I removed the old email address from my account.

And I was able to change my actual primary email. In Firefox for Windows, I could even see my *new* primary email in the menu, because it was syncing. I then installed Firefox for Android and logged into my Firefox account using the *new* primary email account. On Android, it also shows my new primary email address.

Now 2 months later, I am on a secondary Windows laptop (this will be my 3rd device). I have installed Firefox, however when i login with my primary email account, this happens:

  1. menu>Firefox Sync>Login
  2. I enter my primary email account
  3. I enter my password
  4. BUG 1: A message appears about the code I have to enter and it shows my OLD email address, that should be impossible because I deleted it from my firefox account!!
  5. I login to my email (the old address): no email received.
  6. I login to my email (my new address): the code is there!
  7. BUG 2: back to the Firefox login page, I enter the code. Now I get a red error message saying "Primary account email required for sign-in."

Screenshot attached. This message makes no sense since I am using my primary email for login.

Please confirm these two bugs.

Next step: trying to login with my OLD email address: this doesn't work, I receive the exact same message: "Primary account email required for sign-in."

This means, I cannot login to my Firefox Sync account anymore, I cannot add a new device.

I have used the Support Article to change my *primary* email of my firefox Sync account. I did that 2 months ago, successfully. This means I followed this link: https://accounts.firefox.com/settings?canChangeEmail=true I removed the old email address from my account. And I was able to change my actual primary email. In Firefox for Windows, I could even see my *new* primary email in the menu, because it was syncing. I then installed Firefox for Android and logged into my Firefox account using the *new* primary email account. On Android, it also shows my new primary email address. Now 2 months later, I am on a secondary Windows laptop (this will be my 3rd device). I have installed Firefox, however when i login with my primary email account, this happens: # menu>Firefox Sync>Login # I enter my primary email account # I enter my password # BUG 1: A message appears about the code I have to enter and it shows my OLD email address, that should be impossible because I deleted it from my firefox account!! # I login to my email (the old address): no email received. # I login to my email (my new address): the code is there! # BUG 2: back to the Firefox login page, I enter the code. Now I get a red error message saying "Primary account email required for sign-in." Screenshot attached. This message makes no sense since I am using my primary email for login. Please confirm these two bugs. Next step: trying to login with my OLD email address: this doesn't work, I receive the exact same message: "Primary account email required for sign-in." This means, I cannot login to my Firefox Sync account anymore, I cannot add a new device.
Captures d’écran jointes

Modifié le par zilexa

Toutes les réponses (1)

more options