Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firfox does not shut down sites when I close out and keeps asking if I want to restore them

  • 1 réponse
  • 1 a ce problème
  • Dernière réponse par FredMcD

ssmacdo
ssmacdo
more options

I have a PC, Windows 7

I will close out sites on-line, but when I next go on-line (this can be hours later) these old sites open up. The message I receive is that Firefox is trying to restore the sites I was on earlier and implying that my earlier session didn't end properly. But I always close each site individually and then close out of Firefox when I am finished on-line.

I have a PC, Windows 7 I will close out sites on-line, but when I next go on-line (this can be hours later) these old sites open up. The message I receive is that Firefox is trying to restore the sites I was on earlier and implying that my earlier session didn't end properly. But I always close each site individually and then close out of Firefox when I am finished on-line.

Toutes les réponses (1)

FredMcD
FredMcD
more options

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html