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Firefox crashes

  • 4 réponses
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par cor-el

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Firefox crashes every now and then. Details of one crash are

Firefox 60.0.2 Crash Report [@ libxul.so@0x360e29a | libxul.so@0x69f0fff | libxul.so@0x695177f | libxul.so@0x51568b7 | libgdk-3.so.0.2200.30@0xfa3ff ] ID: beacb947-5b89-4c3b-8c61-d87c00180626

Signature libxul.so@0x39ff9fc | _fini More Reports Search UUID beacb947-5b89-4c3b-8c61-d87c00180626 Date Processed 2018-06-26 08:41:40 Uptime 170 seconds (2 minutes and 50 seconds) Install Age 594,279 seconds since version was first installed (6 days, 21 hours and 4 minutes) Install Time 2018-06-19 11:42:25 Product Firefox Release Channel release Version 60.0.2 Build ID 20180607190603 OS Linux OS Version 0.0.0 Linux 4.15.0-23-generic #25-Ubuntu SMP Wed May 23 17:59:24 UTC 2018 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2 Adapter Vendor ID

Adapter Device ID

Process Type content (web) Crash Reason SIGSEGV Crash Address 0x0 User Comments EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP-

Processor Notes processor_ip-172-31-12-217_us-west-2_compute_internal_6; Processor2015; non-integer value of "SecondsSinceLastCrash" F

Firefox crashes every now and then. Details of one crash are Firefox 60.0.2 Crash Report [@ libxul.so@0x360e29a | libxul.so@0x69f0fff | libxul.so@0x695177f | libxul.so@0x51568b7 | libgdk-3.so.0.2200.30@0xfa3ff ] ID: beacb947-5b89-4c3b-8c61-d87c00180626 Signature libxul.so@0x39ff9fc | _fini More Reports Search UUID beacb947-5b89-4c3b-8c61-d87c00180626 Date Processed 2018-06-26 08:41:40 Uptime 170 seconds (2 minutes and 50 seconds) Install Age 594,279 seconds since version was first installed (6 days, 21 hours and 4 minutes) Install Time 2018-06-19 11:42:25 Product Firefox Release Channel release Version 60.0.2 Build ID 20180607190603 OS Linux OS Version 0.0.0 Linux 4.15.0-23-generic #25-Ubuntu SMP Wed May 23 17:59:24 UTC 2018 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2 Adapter Vendor ID Adapter Device ID Process Type content (web) Crash Reason SIGSEGV Crash Address 0x0 User Comments EMCheckCompatibility False App Notes FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- Processor Notes processor_ip-172-31-12-217_us-west-2_compute_internal_6; Processor2015; non-integer value of "SecondsSinceLastCrash" F

Toutes les réponses (4)

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Can you describe what was going on when the browser crashed?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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10281e92-6b97-06b4-a516-9d46528b3061 26/06/18 3:47 PM 41150969-a480-3c97-8ed0-e162bcc1ca47 26/06/18 3:47 PM 02fafd62-292b-bff2-e01e-4d65c67d4b20 26/06/18 3:45 PM 5734b171-e7d0-8049-666f-3a7e56492f00 26/06/18 2:17 PM 2d58367b-5d7b-213a-17b7-e40960c74334 26/06/18 2:15 PM 2517c477-02fe-ffac-e3bf-596760570a4f 26/06/18 2:15 PM 0a8cda3a-7287-d367-e199-d706d508cb49 26/06/18 2:14 PM 27910adc-3467-2b69-c4ad-d268c338af32 26/06/18 2:13 PM 593212f0-a356-e046-f5cc-574739b56172 26/06/18 2:12 PM

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Those crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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You are using the Firefox version from the Ubuntu repositories, so crash reports do not have symbols and are impossible to interpret.

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. If that version still crashes then at least there are symbols and not plain addresses available.