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email hacked password changed

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par AnnaSycamore

SteveD1350
SteveD1350
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hi my email password has been changed without my permission. Ive tried to rectify this but my confirmation email goes to tge account I cant access which is @blueyonder.co.uk.

I do have another email account @gmail.com Can the confirmation email be sent to this address for me to change email and log into my account? I cant think of any other way in accessing my emails for (@ blueyonder.co.uk.

Can you please help??

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

hi my email password has been changed without my permission. Ive tried to rectify this but my confirmation email goes to tge account I cant access which is @blueyonder.co.uk. I do have another email account @gmail.com Can the confirmation email be sent to this address for me to change email and log into my account? I cant think of any other way in accessing my emails for (@ blueyonder.co.uk. Can you please help?? ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modifié le par Chris Ilias

Toutes les réponses (3)

jijiobli
jijiobli
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Hi Steve,

is @blueyonder.co.uk your professional account ? If so, you can contact the IT department of your company.

Unfortunately, if you didn't indicate an emergency address before, you cannot redirect the confirmation email.

Regards

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Modifié le par Chris Ilias

SteveD1350
SteveD1350 Auteur de la question
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hi thanks for the reply. Unfortunately not ...and no I didnt indicate an emergency addy..which ofcourse is a big mistake. But thank you anyway

AnnaSycamore
AnnaSycamore
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Hello Steve, This address - blueyonder.co.uk redirect me to https://help.virginmedia.com/ You can try to contact them and ask for help