Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I can't open email attachments

more options

Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

Toutes les réponses (2)

more options

Did you install adblockers?

more options

Yes but I've had Adblocker plus on this computer since I got it years ago and the attachments always opened. I turned it off temporarily but the attachment still don't open.