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Version 63.0.1, YouTube videos not showing on Mac

  • 5 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par FredMcD

Balladeer
Balladeer
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I'm using YouTube from a Mac with OS Mojave version 10.14, Firefox version 63.0.1. YouTube videos just aren't showing up for me, either on the YouTube site or embedded. This is true:

- for multiple videos;

- after deleting YouTube's cookies from my browser;

- whether I'm signed into YouTube or not;

- whether I disable AdBlock (and my other handful of extensions) or not;

- whether I started Firefox in Safe Mode or not.

I've attached a couple of screenshots of what YouTube looks like for me. Most of the time it loads correctly, but the video just doesn't appear. Sometimes (e.g. after disabling all add-ons and refreshing) it loads the other, whiter, even less interactive option. Oh! And it works fine in Safari on the same device.

Help would be much appreciated please!

I'm using YouTube from a Mac with OS Mojave version 10.14, Firefox version 63.0.1. YouTube videos just aren't showing up for me, either on the YouTube site or embedded. This is true: - for multiple videos; - after deleting YouTube's cookies from my browser; - whether I'm signed into YouTube or not; - whether I disable AdBlock (and my other handful of extensions) or not; - whether I started Firefox in Safe Mode or not. I've attached a couple of screenshots of what YouTube looks like for me. Most of the time it loads correctly, but the video just doesn't appear. Sometimes (e.g. after disabling all add-ons and refreshing) it loads the other, whiter, even less interactive option. Oh! And it works fine in Safari on the same device. Help would be much appreciated please!
Captures d’écran jointes

Modifié le par Balladeer

Solution choisie

Well, I don't know what happened, but it seems to be solved today, without me trying anything further on my end. I don't know whether it's a problem with Firefox, or YouTube, or what, but it appears to have been corrected.

Colour me confused, but I suppose this is solved? Hooray?

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Toutes les réponses (5)

FredMcD
FredMcD
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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Balladeer
Balladeer Auteur de la question
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Hi Fred, no dice from starting it in Safe Mode. I went straight to YouTube upon it finally starting up and clicked on a video, and got the same lack of video.

When you say 'secure websites', do you mean embedded ones? YouTube itself is https. Or am I misunderstanding you?

FredMcD
FredMcD
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Any website whose address starts with; https:// (Like Mozilla) is secured.

I called for more help.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Balladeer
Balladeer Auteur de la question
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Solution choisie

Well, I don't know what happened, but it seems to be solved today, without me trying anything further on my end. I don't know whether it's a problem with Firefox, or YouTube, or what, but it appears to have been corrected.

Colour me confused, but I suppose this is solved? Hooray?

FredMcD
FredMcD
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As long as it works. It could have been a corrupt file that was removed.