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can't reply to email since downloading version 60.3.1

  • 3 réponses
  • 1 a ce problème
  • 11 vues
  • Dernière réponse par sfhowes

mikeamaurer
mikeamaurer
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when I try to reply to an email I get the following message "An error occurred while sending mail. The mail server responded: Refused. Sending to remote addresses (relaying) is not allowed.. 

Please check the message recipient "messagers address" and try again."
when I try to reply to an email I get the following message "An error occurred while sending mail. The mail server responded: Refused. Sending to remote addresses (relaying) is not allowed.. Please check the message recipient "messagers address" and try again."

Toutes les réponses (3)

sfhowes
sfhowes
  • Top 10 Contributor
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This error could be caused if you're trying to send through a network that is not your normal ISP, e.g. public wifi, but your outgoing server settings don't authenticate your credentials, e.g. the connection security is None or it sends on port 25.

What are your settings in Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane?

If the connection security is not SSL/TLS or STARTTLS, the solution would be to add an account with secure connections and then send through that account's smtp. Or, use webmail when relaying is not allowed.

mikeamaurer
mikeamaurer Auteur de la question
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I have tried the setting as ssl/tls and starttls and none and none make any difference. I have changed nothing since I downloaded the latest update, but I find I also can't send any emails.

sfhowes
sfhowes
  • Top 10 Contributor
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If the problem started after the last TB update, it's probably due to an antivirus program that's incompatible with the new TB version.

What is your AV program, and do you have it scanning email, and who is the mail provider?