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since TB upgrade I cannot get my email

  • 4 réponses
  • 2 ont ce problème
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  • Dernière réponse par tidwood

dorcaf
dorcaf
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The error message I receive is that the server has timed out.

I have started the computer and TB in safe mode, neither of which has helped.

Also tried disabling the Norton AV for the emails and that didn't make any difference either.

Thanks Doreen

The error message I receive is that the server has timed out. I have started the computer and TB in safe mode, neither of which has helped. Also tried disabling the Norton AV for the emails and that didn't make any difference either. Thanks Doreen

Toutes les réponses (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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and your mail provider is?

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.
dorcaf
dorcaf Auteur de la question
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https://pastebin.com/LKePV0Vm

also, the provider is GCI

Thanks

tidwood
tidwood
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I have the same problem (although using at&t for email via mail.yahoo,com) and this also happened after the update (60.5.3)that was automatically installed by Thunderbird on 3/10/2019. I verified that I can use my tablet to access the account and get emails with no problems. I also verified I can send emails from the Thunderbird program with no problems and the options in Thunderbird are correct.

Modifié le par tidwood

tidwood
tidwood
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Question answer:

https://pastebin.com/gAz5q08r

Mail provider is at&t via yahoo.mail.com