Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

cannot save pages, attach files to emails or print from sites only download works.

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par mazaenrique

mazaenrique
mazaenrique
more options

Hi, have used Firefox for years, but on windows 10 now: Cannot attach files from my PC to Hotmail enails because the explore file windows does not open when clicking attach clip. Cannot save an internet page because after clicking save page from Fierrefox menu dropdown selection, nothing happens. Cannot print to pdf information from pages (as bank statements with print buttons) because of "cannot open file. Access denied" error. Same problem if what to print is just any internet page. NO problem downloading files of any type. NO problem doing any of this with Google Chrome. Have tried many solutions including refreshing Firefox. Antivirus and Firewall is standard Microsoft Windows 10 Defender

Hi, have used Firefox for years, but on windows 10 now: Cannot attach files from my PC to Hotmail enails because the explore file windows does not open when clicking attach clip. Cannot save an internet page because after clicking save page from Fierrefox menu dropdown selection, nothing happens. Cannot print to pdf information from pages (as bank statements with print buttons) because of "cannot open file. Access denied" error. Same problem if what to print is just any internet page. NO problem downloading files of any type. NO problem doing any of this with Google Chrome. Have tried many solutions including refreshing Firefox. Antivirus and Firewall is standard Microsoft Windows 10 Defender

Toutes les réponses (3)

hellosct1
hellosct1
more options

Hi,

I think the correction must be done by repairing in safe mode

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

mazaenrique
mazaenrique Auteur de la question
more options

Thanks for suggestion. Restarted in safe mode and went through first steps in trouble shooting. Problems remain. Seems I will have to reinstall Firefox (step 4). A bit complicated for me, but will work on it and reply eventually. Many thanks.

mazaenrique
mazaenrique Auteur de la question
more options

Uninstalled Firefox, deleted leftover files an reinstalled. Problems remain. I am sure it is some Windows 10 thing... Hard to believe no other person has same problem.