Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Just Read The Details

  • 2 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par FredMcD

Taylords
Taylords
more options

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

Toutes les réponses (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30) OS Windows 10 OS Version 10.0.18362

bp-7e63d373-4797-479f-beaf-5a9230191206 Signature: nsNSSComponent::nsNSSComponent

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

This is for Sumo's Related Bugs 1544511 NEW --- Crash in [@ nsNSSComponent::nsNSSComponent]

1301407 RESOLVED DUPLICATE Crash in nsNSSComponent::nsNSSComponent

FredMcD
FredMcD
more options

At least two issues have been identified for Firefox 71 on Windows:

(1) Old files from Comodo security software Firefox may crash instantly with older versions of this file present: C:\Windows\system32\iseGuard64.dll

(2) Old Logitech camera driver software I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407