crash on launch
After updating to the newest version of Firefox it keeps crashing immediately when I try and start it.
Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 72.0.2.7321 Application Timestamp: 5e221d28 Fault Module Name: StackHash_eee5 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 000000006fff00b2 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: eee5 Additional Information 2: eee586027b99985fb3f84a8fb6e57bb9 Additional Information 3: 7f10 Additional Information 4: 7f1086556387008517c9ed8e26617b94
Solution choisie
Did you ever used Comodo software in the past ?
- /questions/1276719 cant install or bring up Firefox. Crashes right away. Windows 7 64 bit. It used to work for years. But now get Appcrash in Stackhash_eee5
- https://www.reddit.com/r/firefox/comments/eai346/710_crashes_on_start_up_100_of_the_time_on_win8/
Toutes les réponses (8)
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
I tried deleting the Firefox folder and re installing and am still getting the same issue
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
It is not even launching to the point of being able to do that.
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
The crash report is several pages of data. We need the report numbers to see the whole report.
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
Sorry. That folder doesn't have anything since 2015. I think it is crashing before it is far enough along to generate a crash report.
Solution choisie
Did you ever used Comodo software in the past ?
- /questions/1276719 cant install or bring up Firefox. Crashes right away. Windows 7 64 bit. It used to work for years. But now get Appcrash in Stackhash_eee5
- https://www.reddit.com/r/firefox/comments/eai346/710_crashes_on_start_up_100_of_the_time_on_win8/
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}