We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Bitdefender Wallet Missing Add-on

summerwinterfall
summerwinterfall
more options

Hi, 

    I've looked here already and so far no good answer have been posted that actually work. Where did the Bitdefender Wallet Add-on go? Mozilla updated my browser (it's set to auto update) and it deleted my Bitdefender Wallet add-on for some reason which kind of really sucks. The rub is that Bitdefender Wallet is no longer findable when I search the Mozilla add-ons which is weird, only some useless themes pop up. I need to reinstall it as soon as possible to get up and running again. Bitdefender seems to think it should be available in the add-ons manager but nope, not there.

Help a brother out?

Hi, I've looked here already and so far no good answer have been posted that actually work. Where did the Bitdefender Wallet Add-on go? Mozilla updated my browser (it's set to auto update) and it deleted my Bitdefender Wallet add-on for some reason which kind of really sucks. The rub is that Bitdefender Wallet is no longer findable when I search the Mozilla add-ons which is weird, only some useless themes pop up. I need to reinstall it as soon as possible to get up and running again. Bitdefender seems to think it should be available in the add-ons manager but nope, not there. Help a brother out?
Captures d’écran jointes

Toutes les réponses (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi summerwinterfall, did your Firefox performed a "Refresh"? That removes all your add-ons and resets a bunch of settings. The tell-tale sign is a new folder on your Windows desktop named Old Firefox Data -- if you have that folder, hang onto it for possible data recovery.

I think BitDefender might not distribute its Wallet add-on separately, but only as part of the program, and the program injects it into Firefox. If you do a normal shutdown of Firefox and then a shutdown and restart of Windows, can you go into BitDefender and see whether you can push the Wallet add-on to Firefox from there?