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unable to log in at server. probably wrong configureation, user or password.

  • 6 réponses
  • 1 a ce problème
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  • Dernière réponse par derek61

derek61
derek61
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Hi All ..I have a sky email here in UK which uses Yahoo email, I have tried to set up email account. I have put my details in and Thunderbird has picked up the old sky details (tools) >which I have changed as per yahoo's instructions to imap.mail.yahoo.com and smtp.mail.yahoo.com I have then done test which comes back as OK. tap on done and it checks the set up but then comes back with wrong config,user name or password. these are both correct. Help its driving me up the wall as all seems correct.

Hi All ..I have a sky email here in UK which uses Yahoo email, I have tried to set up email account. I have put my details in and Thunderbird has picked up the old sky details (tools) >which I have changed as per yahoo's instructions to imap.mail.yahoo.com and smtp.mail.yahoo.com I have then done test which comes back as OK. tap on done and it checks the set up but then comes back with wrong config,user name or password. these are both correct. Help its driving me up the wall as all seems correct.
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Solution choisie

Hi I have been on to McAfee and they have said it is not McAfee stopping emails getting sent. He even tried turning McAfee off and no difference.

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Toutes les réponses (6)

sfhowes
sfhowes
  • Top 10 Contributor
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I think you need to click Advanced config. in the setup window and set the authentication to OAuth2:

https://support.mozilla.org/en-US/questions/1278588

https://support.mozilla.org/en-US/questions/1281225

derek61
derek61 Auteur de la question
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Thanks for that It took me to a link to allow thunderbird to access Yahoo account. I have received my emails but have tried to send a test email it has not been sent and this error message came up see screen shot. thanks

Modifié le par derek61

sfhowes
sfhowes
  • Top 10 Contributor
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Make sure the smtp authentication is OAuth2, and disable any mail scanning option by your antivirus, usually by adding the TB profile folder as an exclusion or exception, disabling Mail Shield or the equivalent. Disable a VPN if you have one.

derek61
derek61 Auteur de la question
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Solution choisie

Hi I have been on to McAfee and they have said it is not McAfee stopping emails getting sent. He even tried turning McAfee off and no difference.

sfhowes
sfhowes
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Test if McAfee is an issue by running Windows in safe mode with networking, to bypass startup apps.

https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode

McAfee is a perennial cause of problems with TB.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

derek61
derek61 Auteur de la question
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It was the outbound port number was wrong not default I have sent and received a few test mails now and it looks like were good now Thanks for your time .