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Download from mail server stuck on one message

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par Roofcat

Roofcat
Roofcat
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The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

Solution choisie

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

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sfhowes
sfhowes
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Solution choisie

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

Roofcat
Roofcat Auteur de la question
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Thank you very much. Simple fix!