Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Residential sign in There was an unexpected internal error. Please try again.

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

crosbyhjr
crosbyhjr
more options

When I try to logon a site I get this message. Residential sign in

There was an unexpected internal error. Please try again.

Some one suggested I try to logon using another browser. I tried it on Microsoft Edge and I can logon with no problem. So it only happens with Firefox. I am on Firefox 78.0.2 (64-bit)

When I try to logon a site I get this message. Residential sign in There was an unexpected internal error. Please try again. Some one suggested I try to logon using another browser. I tried it on Microsoft Edge and I can logon with no problem. So it only happens with Firefox. I am on Firefox 78.0.2 (64-bit)

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The issues you describe can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window