Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Disappearance of message after filtering

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Matt

jjsfb
jjsfb
more options

On an exchange account with the owl addon, since update to TB91, launching a filter to tag some emails, make them disappear from the list. They are still in the inbox in the webmail access to the exchange account. It looks like they are masked in TB The filter is very simple : a few OR conditions on name of senders, only one action tag with a preset tag - is there a way to unmask emails ? - is this a bug from the filter ? - is this a bug from owl addon ? Thanks for helping me

On an exchange account with the owl addon, since update to TB91, launching a filter to tag some emails, make them disappear from the list. They are still in the inbox in the webmail access to the exchange account. It looks like they are masked in TB The filter is very simple : a few OR conditions on name of senders, only one action tag with a preset tag - is there a way to unmask emails ? - is this a bug from the filter ? - is this a bug from owl addon ? Thanks for helping me

Toutes les réponses (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I would guess this is an owl issue, but you could try right clicking the folder, selecting properties and then the repair function to re-index the folder. This might bring them back into view and will offer additional data points for the OWL people to assist you.