Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Thunderbird keeps asking for Password.

  • 4 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par Stans

Jumpeeman
Jumpeeman
more options

Hi! I've been using Thunderbird for a decade or more. I recently upgraded Thunderbird from Version 41-ish to 91. Every time I start Thunderbird it asks for my email server password. I check "remember password" but it doesn't remember. That's annoying enough but when I try to SEND email, it asks for the password and, more often than not, I'm unable to send email! I've seen posts referring to a pkcs11.txt file and to delete it and restart but I don't have that file.

Any suggestions? I love Thunderbird but I'm ready to DITCH it if I can't get this worked out soon. Thanks in advance for any possible solutions!

Hi! I've been using Thunderbird for a decade or more. I recently upgraded Thunderbird from Version 41-ish to 91. Every time I start Thunderbird it asks for my email server password. I check "remember password" but it doesn't remember. That's annoying enough but when I try to SEND email, it asks for the password and, more often than not, I'm unable to send email! I've seen posts referring to a pkcs11.txt file and to delete it and restart but I don't have that file. Any suggestions? I love Thunderbird but I'm ready to DITCH it if I can't get this worked out soon. Thanks in advance for any possible solutions!

Toutes les réponses (4)

Stans
Stans
more options

Delete the following files if they exist then restart Thunderbird.

key3.db key4.db cert8.db cert9.db logins.json

If this doesn't work, you may have no option except start afresh with a new profile. 41 to 91 is a big jump.

Jumpeeman
Jumpeeman Auteur de la question
more options

Hey Stans! Thanks for the suggestion. I found those files in my profile folder, deleted them and restarted and unfortunately it's still not retaining the password.

When you say "start afresh with a new profile", how exactly do I go about doing that? Thanks again!

Stans
Stans
more options

We use Thunderbird's Profile Manager to create and launch profiles. See Profile Manager - Create and remove Thunderbird profiles

Stans
Stans
more options

Don't delete the old profile though, you may wish to transfer data from it to the new profile.